If your order is urgent, please contact us as we are able to offer same day print runs and collections from our shop as well as express deliveries.

For each quantity of a product that you order, the pricing is based on 1 design. If you would like to split the quantity over multiple designs please reach out to us for a bespoke quote.

You can easily order on our website, via email, telephone or in our Brighton based shop. 

Browse our website and add the products that you would like then check out. Email us your order or pop into our shop and say Hi! We're always happy to help.

Print runs up to 1000 x units are printed and dispatched in approx 2-3 working days. For orders of 1000 x units or more, the lead time is approx 3-4 working days. These are estimations only and are based on receiving an order and sign off by 1pm.

If your order is urgent, please contact us as we are able to offer same day print runs and collections from our shop as well as express deliveries.

Of course! Our shop is located in Brighton and is open Monday to Friday from 9am until 5:30pm.

Simply select ‘collection’ during the check out process and we will notify as soon as your order is ready to collect.

Should you need to cancel your order we advise notifying us as soon as possible to ensure your order has not been processed. If your order has been passed to production, this may not be possible.

Further details of our refund and cancellation policy can be found in our T&C's.

We are confident that our service and prices are so competitive that you will not find better throughout the whole of the UK, and if you do, we offer the Genie Price Promise. Simply provide us with a like for like quotation and we will do our best to beat the price.

The products and items on our website are standard options but we do have flexibility to offer bespoke items. Whether it be a particular material or a custom size we can help out and usually provide you with a solution!

No problem, let us know the quantity and/or size required and we can help out.

All of the paper that we use comes from FSC Certified suppliers. For more infomation visit our green page here.

Free delivery to mainland UK is available when the order value is above £50.00. Many delivery options are available at checkout, collection is also available.

Due to the ongoing Royal Mail dispute we strongly advise upgrading your delivery to a Tracked Courier Service, this is available to select at checkout.

Our Free Delivery service depends on the value, size and weight of your order. 

For example, small items will be sent via Royal Mail, bulkier / heavier items will be sent on a courier service. 

We always ship via a premium delivery service - be that Royal Mail or a professionally regulated Courier service provider such as DHL, UPS or Parcel Force for example.

Due to the ongoing Royal Mail dispute we strongly advise upgrading your delivery to a Tracked Courier Service, this is available to select at checkout.

Once your order has been printed and production finishes we will dispatch your items.

APPROXIMATE LEAD TIMES

Up to 1000 2-3 Working Days

Over 1000 4-5 Working Days

FASTER OPTIONS AVAILABLE • CONTACT US FOR MORE INFORMATION

Sure! We can send your order almost anywhere in the world! As our free delivery service extends to UK addresses only there will be a charge for international deliveries. Get in touch with your order and delivery requirements and we can provide you with a quotation.

We offer free delivery to 1 x UK address. Should you require a split delivery, international shipping or delivery to a third party freight / fulfilment business there may be an additional charge for this. Saturday deliveries and allotted time slots are also available at an extra cost. Please contact us for further information.

We work fast and aim to have your order produced and dispatched as quickly as possible. This means we are not always able to amend your delivery address once booked for shipping. 

Please notify us of your address change as soon as possible to ensure we can update your order. Due to the nature of our dispatch services we cannot guarantee a change of address is always possible.

Yes you can, once you have placed your order, reach out to us with the order number and we can ship in white label packaging with no reference to Genie.

For a full guide on supplying your artwork ready for production, please see our handy artwork specifications here.

No design? No problem!

We have a team of experienced graphic designers on hand to create bespoke artwork for your every need. Check out our Graphic Design Shop for prices and more information.

Before printing, we will always send you a screen proof to check and approve. 

If you have sent the wrong files to us, you can reject these proofs and supply new files via email, WeTransfer or Dropbox and we will process new proofs for you.

If you have already approved your files for printing but have later spotted an error or want to supply new files, please contact us as soon as possible. We operate and process orders quickly which means we may not be able to change your files if they have already been sent to production, but we will do our best to help wherever possible.

When we receive your artwork or create a design for you we will provide a digital proof  for you to approve. This ensures you are happy with the layout of the content and ensures that all elements are as to be expected upon receipt of your goods.

We strongly recommend that you check the following:

• Colour – make sure that your colours are consistent throughout and there haven’t been any changes. Setting your artwork up in CMYK should prevent this from happening

• Spelling and grammar

• Orientation

• Missing text

• Any boxes/lines that shouldn’t be there

• Page numbers and running order

Please take note of any warnings that are given and only approve when you are happy to go ahead!

If you are placing an order through our website, or via email, you will be guided to a secure checkout and can make payment using a credit or debit card. 

Alternatively you can call and make a payment over the phone, or in store using cash or card. We accept payment from all major credit and debit cards. Please note, full payment is required for all orders before we can proceed with production.

Once your order has been placed you will receive a VAT invoice via email. If you cannot locate a previous invoice, or need a copy sent through please contact a member of the team and we can provide this for you.

Many print items are zero-rated VAT by law, meaning VAT is set at 0% - so there's no VAT to pay on these items! The items officially listed as zero-rated VAT are as follows;

• Flyers
• Leaflets, booklets, brochures, pamphlets and books
• Newspapers and journals
• Children's picture books and painting books
• Maps, charts and typographical plans
• Music (Printed, duplicated or manuscript)

Other materials are likely to require VAT by law at the standard rate of 20%. We have organised our products to include VAT where applicable and this is clearly indicated on our online shop.

Print items that usually have VAT applied to them may become zero-rated when supplied to a charity.

Please contact us directly if you are a registered charity and wish to order items on our website that have VAT applied as standard.